Refund, Return & Exchange Policy

Thank you for shopping at www.nourishnibbs.com. Nourish and Nibbs is wholly owned by Neuriish Wholesome Enterprise. The term ‘Nourish and Nibbs’ or ‘Neuriish Wholesome Enterprise’ or ‘The company’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of this website. The term ‘you’ or 'your' refers to the user, customer or viewer of this website.

The company reserves the right to modify the policy at any time without prior notice. Please ensure that you have read through our terms & conditions to avoid any misunderstandings.

We strictly do not allow refunds, returns or exchanges for:

• Change of decision/mind/interest
• Errors you have made in the order you have confirmed

It is the responsibility of customers who purchased our products to check the quantity and quality of your order upon receiving products from our third-party logistics provider. Discrepancies should be reported within 5 working days from the date of delivery.

We will only allow refunds for:

1. Delivery Discrepancies
   • Failure of our third-party logistics partner to fulfil the order
   • Order is not delivered as per scheduled delivery date 
   • Order is cancelled due to extenuating factors from Nourish and Nibbs (e.g. peak periods)
   • Incorrect order quantity
   • There are missing items in the order

We will only allow exchanges for:

1. Delivery Discrepancies
   1. Wrong product(s) delivered
       
      Kindly drop us an email at nourish.nibbs@gmail.com or whatsApp +6012 215 3930 & attach clear snapshots of the copy of invoice and all product(s) received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.
       
      Note: You will be required to return the product(s) in the same condition as delivered to you. We will not accept returned product(s) that show any signs of open package, usage or damage.
        
   2. Delivery of defective product(s)
      
      
   3. Product(s) received is of unsatisfactory quality / has a manufacturing defect
       
      Kindly drop us an email at nourish.nibbs@gmail.com or whatsApp +6012 215 3930 & attach clear snapshots of the copy of invoice and nature of defect(s).
       
      Note: You will be required to return the product(s) by depositing the defective product to our retail store . We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out), no product exchange will be rendered.

Contact Us

If you have any questions, contact us.